Terms & Conditions

TERMS & CONDITIONS

PLEASE READ BEFORE PLACING AN ORDER

At Shoes Genie, we want every order to be smooth and clear. By placing an order, you agree to the following terms and conditions.

Ordering & Payment

  • Orders can be placed directly on our website or via WhatsApp.
  • Payment options:
    • Cash on Delivery (COD) for orders under $200
    • Prepayment of 40% for orders above $200 via WhatsApp
  • Full payment must be completed before shipping.

Shipping & Delivery

  • Delivery takes 2 to 3 weeks depending on availability and logistics.
  • Shipping time starts after payment confirmation.
  • Delays caused by customs or courier services are not under our control.

Exchanges & Returns

  • Exchanges are available only for in-stock items with size issues or defects.
  • Defective items are eligible for a 100% refund.
  • Orders cannot be canceled once placed due to pre-order processing.

Product Availability

  • Some items may be limited or unavailable until confirmed.
  • We source products globally to provide exclusive and rare items.

Liability

  • Shoes Genie is not responsible for courier or shipping mishandling.
  • We are not liable for delays caused by third-party logistics.

Privacy & Security

  • Customer data is used only for order processing and communication.
  • We do not sell or share personal information.
  • See our Privacy Policy for full details.

Governing Law

  • These terms are governed by the laws of Lebanon.

By placing an order with Shoes Genie, you confirm that you have read, understood, and agreed to these terms.